![]() ![]() If you would like to return any items outside of the 14 day cooling off period please telephone us 03 or email us to obtain a returns number. We would expect to hear from you within 7 days of signing for the items to confirm any damage. Ideally mark the delivery as damaged with the courier and have them returned straight to us. In the unlikely event of your goods being damaged in transit, please telephone us on 03 or email us as soon as you notice the problem. You will also be expected to return the items within an agreed time period, usually 14 days. No returns outside this period will be accepted. Unwanted items that are returned will be charged with a 40% restocking fee. If you are struggling to find a courier to return items, we do offer a collection service for any items you wish to return, this starts at £45.00 EX VAT - larger orders may cost more. You are required to send the items back at your own cost. Products returned must be of a saleable quality and free from defects. You have 14 days from date of receipt to change your mind about your purchase. You can also bundle other items on the same pallet at no extra cost. As expected, it is expensive if you are buying a single unit, however if you fill the pallet it is cost effective. ![]() Heavy / Delicate items are shipped on a standard pallet. You can mix smaller items with larger items on the website but when you get to checkout you will be charged for the larger items. This is a two / three business day service, which costs £6.50 (EX VAT). We are powerless to change that, the combination of difficult to ship freight and large distance is something that a lot of couriers do not want to deal with.įor smaller items on our website we use DPD. We realise costs are high and delivery is not next day. If you live in Scotland please consider the cost and delivery time before placing an order. We require a valid UK phone number to give to our couriers in case they need to contact you.Weekend orders (after 1pm Friday) will be dispatched the following Monday.You may be asked to sign for your item before a courier leaves it.This fee is high due to the length of all our items, being over 2m they are classed as 'ugly freight' by most couriers. The surcharge areas are: Jersey, Guernsey, Scottish Highlands, Scottish Islands, Isle of Wight, Isle of Man, Scilly Isles, Inner London, Wales, Scotland, Cornwall ĭelivery to most parts of Scotland is a three day service. Our standard next business day delivery cost is from £19.50 (EX VAT). No standard deliveries are made during the weekend but it is possible to pay extra for a Saturday AM delivery, at extra cost.Cut off for same day despatch is 1pm (weekdays only).** There may still be a payable surcharge for delivery to your area if you are in some areas of the UK which we wouldn't pay.Delivery is free for non pallet orders over £125 (EX VAT).(Due to Brexit we do not ship to ANY part of Ireland. We only ship to England, Scotland and Wales. We also offer a fixed rate pallet delivery on certain items. For larger items (ugly freight) we use DX Freight. We offer three methods of delivery, DPD for small / lightweight parcels. ![]()
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